Refund Policy

Basic ($50/month or $300/year) and Pro ($100/month or $600/year) are billed in advance and renew automatically for the same period until you cancel. Payments are processed securely by Stripe. There are no setup fees or hidden fees.

You can cancel from your account at any time, or by emailing support@cargovansloadboard.com. Cancelling stops your next renewal, so you won’t be charged again. You keep access to your plan until the end of the period you have already paid for.

Subscription fees are strictly non-refundable. Once a billing period starts, the fee for that period is final, whether you used the Service every day or never signed in. We do not give partial refunds, pro-rated refunds or credits for unused time. If you believe you were charged in error, contact us and we will look into it.

If something about a charge looks wrong, email support@cargovansloadboard.com first. We answer billing questions quickly and we would rather sort it out with you directly. Raising a chargeback or payment dispute with your bank or card issuer instead of contacting us is a breach of these terms, and we may suspend or close the account while the dispute is open and recover the amount and any fees charged to us. This does not take away any right you have under the law.

If a renewal payment fails, paid features may be paused until the payment goes through. You can update your payment method from your account.

Email support@cargovansloadboard.com or use our contact page (Monday - Friday: 9:00 AM - 6:00 PM EST). The full rules are in our Terms & Conditions.