Terms & Conditions

Cargo Vans Load Board is an online load board for expedited freight moved by cargo vans, sprinter vans and box trucks. Brokers post loads, and carriers search loads and send offers. Some loads come from partner load-board networks rather than from brokers posting directly with us.

We provide the technology only. Cargo Vans Load Board is not a motor carrier, freight broker or freight forwarder, and we are not a party to any agreement between a carrier and a broker. Rates, rate confirmations, pickup and delivery, payment for freight and any claims are handled between those users. We do not guarantee that any load is available or accurately described, that an offer will be accepted, or that any user will perform or pay.

You must be at least 18 years old and able to enter into a binding agreement for yourself or for the business you represent. Carriers and brokers are responsible for holding the operating authority (for example MC and DOT numbers), insurance, bonds and licenses that the law requires for the work they do.

• Give accurate, current information when you register and keep it up to date.
• Keep your password and account details confidential, don’t share them, and tell us right away at support@cargovansloadboard.com if you think someone else has used your account.
• You are responsible for everything done through your account, including by employees or contractors you let use it.
• We may review account information, such as MC or DOT numbers, to help keep the network trustworthy, and we may decline or close accounts that don’t meet our standards.

If you choose to sign in with Google, Google’s own terms and privacy policy also apply to your Google account.

Paid features require an active subscription. We currently offer a Basic plan at $50/month or $300/year and a Pro plan at $100/month or $600/year. What each plan includes is described on our Pricing page, which may be updated from time to time.

• Fees are charged in advance for each billing period, in U.S. dollars, and include applicable sales and similar taxes.
• You authorize us and our payment processor, Stripe, to charge your payment method when you subscribe and at each renewal. You confirm you are allowed to use that payment method and remain responsible for payment if it is declined, expires or is discontinued.
• There are no setup fees or hidden fees.
• If we change our prices, the new price applies from your next renewal after we notify you. You can cancel before then if you don’t want to continue.

Subscriptions renew automatically for the same period (monthly or yearly) until cancelled. You can cancel anytime from your account or by emailing support@cargovansloadboard.com. Cancelling stops the next renewal; you keep access to your plan until the end of the period you have already paid for.

Fees are strictly non-refundable, with no partial or pro-rated refunds and no credit for unused time. Raising a chargeback instead of contacting us first is a breach of these terms. See our Refund Policy for details.

If a payment is not made when due, we may suspend access to paid features until it is. We may also charge a late fee on the overdue amount at the lesser of 1.5% per month or the highest rate the law allows.

You agree not to, and not to help anyone else to:

• post false, misleading or duplicate loads, or misrepresent who you are or the authority you hold;
• commit fraud, double brokering or any other deceptive practice;
• copy, scrape, resell or redistribute load data, or access the Service with bots, scripts or other automated means;
• copy, modify, reverse engineer or decompile the Service, or use it to design or build a competing product;
• access another user’s account or data, or try to get around our security measures or usage limits;
• use the Service on behalf of third parties as a service bureau;
• harass other users or use the Service to break any law, including transportation and safety rules;
• remove or change copyright, trademark or other proprietary notices.

Information you add to the Service, such as loads, offers, messages and profile details, stays yours. You give us a non-exclusive license to host, use and display it, and to share it with other users, as needed to run the Service. You are responsible for making sure it is accurate and that you have the right to share it.

The Service, including its software, design, text, graphics and the Cargo Vans Load Board name and logo, belongs to us or our licensors. While your account is in good standing, we give you a limited, non-transferable right to use the Service for its intended purpose under these Terms.

The Service works with services run by others, such as Stripe for payments, Google for optional sign-in, partner load-board networks and hosted demo videos. Their own terms apply to your use of them, and we are not responsible for them. The Service may be hosted on our own infrastructure or by third-party providers.

We provide support by email at support@cargovansloadboard.com during our support hours (Monday - Friday: 9:00 AM - 6:00 PM EST). We may update, change or discontinue features. Scheduled maintenance may make the Service briefly unavailable, and emergency maintenance may be needed at other times; we will use commercially reasonable efforts to restore access promptly.

The Service and all information in it, including load details supplied by users and third-party networks, are provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement and accuracy of data. We do not guarantee the identity, authority, insurance, safety record, conduct or payment of any user.

To the fullest extent the law allows, we are not liable for any indirect, incidental, special, exemplary or consequential damages, including lost profits, business interruption or lost data, even if we were told they were possible. Our total liability for all claims relating to the Service or these Terms is limited to the fees you paid us in the six (6) months before the claim. These limits reflect how risk is shared between us and are part of the basis on which we offer the Service at our prices.

You agree to defend, indemnify and hold harmless Cargo Vans Load Board and its directors, employees and agents from third-party claims, damages and costs (including reasonable attorneys’ fees) arising from your use of the Service, your content, your dealings with other users (including loads, transport and payment disputes), or your breach of these Terms or the law.

You can stop using the Service and cancel at any time. We may suspend or close your account if you break these Terms, don’t pay, put other users at risk or where the law requires it. Where a breach can be fixed, we will normally give you ten (10) days’ notice to fix it first. When your account ends you must stop using the Service; sections that by their nature should continue (such as fees owed, disclaimers, limitation of liability and indemnity) keep applying.

We may update these Terms. We will post the new version here and change the “Last updated” date, and for important changes we will also let you know by email or in the Service. If you keep using the Service after changes take effect, you accept the updated Terms.

Questions about these Terms? Email support@cargovansloadboard.com or use our contact page. Support hours: Monday - Friday: 9:00 AM - 6:00 PM EST.